Cheatsheet
Annual support plans
Our three annual support plans are designed to meet you where you are, providing hands-on implementation, expert guidance, and deep technical support, so your team can move fast and operate with confidence.
Contact us at pro@mage.ai to add a support plan to your Mage account
At a glance
Core assistance to keep your operations running during business hours.
Expanded support hours for when your workflows need extra coverage.
Broad access to expert help, covering extended and critical times.
Annual pricing
(monthly unavailable)
From $20,000 / year
From $100,000 / year
From $250,000 / year
Priority issue resolution
24/7 response times for critical support issue
> 6 hrs
> 1 hr
> 15 min
SLA response times for technical support issues
> 24hr
> 12hr
> 6hr
Onboarding
Solutions architect for initial design and implementation plan for data platform and tech stack using Mage Pro
N/A
Included
Included
Hands-on walkthrough of platform and it's benefits
Included
Included
Included
Mage Pro implementation team will perform hands-on project setup, migration, and deployment.
Included
Included
Included
Setup management accounts, application users, and provision resources
Included
Included
Included
Apply custom configurations and provision additional services
Included
Included
Included
Pipeline migration
Migrate data pipelines from existing Mage projects and/or from legacy systems.
10
40
100
Hands on support & experts
24/7 access to self-help resources and community support channels
Included
Included
Included
In-depth technical documentation and training materials
Included
Included
Included
Email and phone support from technical support engineers
N/A
Included
Included
Dedicated support channel in Slack or Teams
N/A
Included
Included
Dedicated technical account manager
N/A
Included
Included
Dedicated developer success manager
N/A
N/A
Included
Dedicated solutions architect
N/A
N/A
Included
Implementation & fixes
New data pipelines are built and deployed by the Mage Pro implementation team
1
per quarter
2
per quarter
4
per quarter
Customer’s small feature request is prioritized, built, and delivered by required deadline
1
per quarter
1
per quarter
2
per quarter
Customer’s medium feature request is prioritized, built, and delivered by required deadline
N/A
1
per quarter
2
per quarter
Customer’s large feature request is prioritized, built, and delivered by required deadline
N/A
N/A
1
per quarter
Bug fixes SLA
14 d
7 d
3 d
Early access to new features and beta programs
Included
Included
Included
Training & Education
Training sessions for best practices
1
per quarter
1
per quarter
3
per quarter
Training sessions for mastering advanced capabilities
1
per quarter
3
per quarter
Mage Pro implementation team performs hands-on data pipeline and code optimizations
2
per month
4
per month
8
per month
Quarterly business review
Quarterly business reviews with in-depth insights, performance analysis, and tailored recommendations
N/A
N/A
Included
Contact us at pro@mage.ai to add a support plan to your Mage account