As ambitions grow, support is essential. We're here to help with anything you need at your most critical moments and beyond.
Included
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For teams that need dependable support without urgency, this plan ensures timely assistance for technical issues and a dedicated response window for critical incidents.
When challenges arise, you’ll have expert help within a predictable timeframe.
> 6 hr
response time for critical issues
> 24 hr
response time for technical issues
Designed for teams that need quicker turnaround times, this tier reduces wait times and ensures you’re never left waiting long for help.
Our experts respond rapidly to technical issues, and for urgent incidents, you’ll receive immediate attention to minimize downtime and keep your data pipelines running smoothly.
> 1 hr
response time for critical issues
> 12 hr
response time for technical issues
For enterprises where every minute counts, this plan delivers the highest level of responsiveness.
When your data operations demand round-the-clock reliability, our team is standing by—guaranteeing expert help within 6 hours for standard issues and an immediate 15-minute response for critical incidents.
With 24/7 hands-on coverage, you can operate at full speed, knowing support is always within reach.
> 15 min
response time for critical issues
> 6 hr
response time for technical issues
Get up and running with confidence. Our expert-led onboarding ensures your team starts strong, with hands-on support tailored to your data platform and goals.
Mage Pro implementation team will perform hands-on project setup, migration, and deployment.
A dedicated solutions architect will work with you to design an optimized implementation plan, ensuring Mage Pro seamlessly integrates with your tech stack.
From day one, we make sure your foundation is built for success.
Mage Pro implementation team will perform hands-on project setup, migration, and deployment.
Solutions architect for initial design and implementation plan for data platform and tech stack using Mage Pro
Moving your data pipelines shouldn’t be a headache. Our migration support ensures a smooth transition from existing Mage projects or legacy systems.
Perfect for teams looking to get started with Mage Pro while maintaining a light migration footprint.
10 pipelines
For growing teams with more complex needs, this tier provides hands-on migration support for up to 40 pipelines.
Our experts will help streamline the process, minimizing downtime and ensuring everything runs smoothly in Mage Pro, so you can keep operations running without disruption
40 pipelines
For organizations running large-scale data operations, this is the ultimate migration package. Our team will handle the heavy lifting, migrating up to 100 pipelines from your existing Mage projects or legacy systems.
We ensure a seamless transition with careful planning, thorough testing, and best practices to optimize performance.
Whether you're consolidating workflows, modernizing infrastructure, or scaling operations, this plan sets you up for long-term success with Mage Pro.
100 pipelines
For teams that prefer self-guided assistance, this plan provides 24/7 access to comprehensive documentation, self-help resources, and an active community support network. Get the answers you need at your own pace, with a wealth of knowledge at your fingertips.
24/7 access to self-help resources, documentation, and community support channels
For teams that need expert guidance, this plan includes direct access to our technical support engineers via email and phone, along with a dedicated support channel for real-time assistance. A technical account manager ensures your team gets the help they need, when they need it.
Dedicated technical account manager
Dedicated support channel in Slack or Teams
Email and phone support from technical support engineers
24/7 access to self-help resources, documentation, and community support channels
For mission-critical operations, this plan provides a fully integrated support team. In addition to technical engineers, you’ll have a developer success manager to ensure long-term success, a solutions architect to optimize your infrastructure, and a dedicated operations team actively monitoring pipelines for potential issues before they impact production.
Dedicated solutions architect
Dedicated developer success manager
Dedicated operations team to monitor pipelines and identify critical production issues
Dedicated technical account manager
Dedicated support channel in Slack or Teams
Email and phone support from technical support engineers
24/7 access to self-help resources, documentation, and community support channels
For teams that need structured support, this plan ensures stability with a 14-day bug fix SLA and two hands-on optimizations per month to fine-tune performance.
With this level of support, you can rely on Mage Pro to keep your pipelines running smoothly while your team stays focused on higher-priority tasks.
Bug fixes SLA
14 days
Hands-on optimizations
2 per month
Early access to new features and beta programs
For teams that need more responsiveness and deeper hands-on improvements, this plan accelerates issue resolution with a 7-day bug fix SLA and four hands-on optimizations per month.
The Mage Pro team works alongside you to proactively refine pipeline performance and prevent potential issues before they escalate.
Bug fixes SLA
7 days
Hands-on optimizations
4 per month
Early access to new features and beta programs
For organizations that demand the fastest resolution times and ongoing performance tuning, this plan delivers a 3-day bug fix SLA and eight optimizations per month, ensuring that your pipelines remain efficient, reliable, and ready for scale.
With Mage Pro acting as an extension of your team, your infrastructure remains optimized without the burden falling on your engineers.
Bug fixes SLA
3 days
Hands-on optimizations
8 per month
Early access to new features and beta programs
For teams that need occasional pipeline expansion, this plan includes one new data pipeline built per quarter and one small feature request prioritized and delivered.
This ensures your system continues to evolve with minimal effort on your part, allowing you to focus on building rather than maintaining.
New data pipelines built
1 per quarter
Small feature request
1 per quarter
For growing teams that need more than just maintenance, this tier provides two new data pipelines per quarter and both small and medium feature requests fulfilled within your required deadlines.
Whether optimizing existing workflows or expanding into new use cases, Mage Pro provides the hands-on support to drive progress.
New data pipelines built
2 per quarter
Small feature request
1 per quarter
Medium feature request
1 per quarter
For teams that need ongoing hands-on development, this plan offers four new data pipelines per quarter and up to five prioritized feature requests—including large-scale implementations—delivered on your required timeline.
With Mage Pro acting as an extension of your engineering team, you gain the ability to scale and customize without limitations.
New data pipelines built
4 per quarter
Small feature request
2 per quarter
Medium feature request
2 per quarter
Large feature request
1 per quarter
For teams looking to deepen their knowledge, this plan includes quarterly best practices and training sessions, helping your team build confidence in pipeline management and optimization.
Best practices training sessions
1 per quarter
Advanced capabilities training sessions
1 per quarter
Priority access to live webinars
For organizations that want to maximize their team’s expertise, this plan offers three best practices and advanced capabilities training sessions per quarter, ensuring your team stays at the forefront of data engineering.
These sessions provide ongoing learning and hands-on guidance for staying ahead.
Best practices training sessions
3 per quarter
Advanced capabilities training sessions
3 per quarter
Priority access to live webinars
For organizations that need ongoing strategic alignment, Mage Pro provides quarterly business reviews with in-depth insights, performance analysis, and tailored recommendations.
These sessions help you optimize your data pipelines, refine your architecture, and plan for the future with confidence.
Cheetsheet
For your convenience, we've created a simple table of support plan benefits for quick review and sharing.